Booking payment: 

Amount:	When:	How
30% of the booking	At the moment of booking	Bank tranfer (Details in booking confirmation)
70% of the booking	1 month prior to arrival	Bank tranfer (Details in booking confirmation)
100% of the booking	Only if your booking is made within a month of your arrival.	Bank tranfer (Details in booking confirmation)
Security deposit (500€/1000€)	At least 48 hours prior to arrival	Bank card using a secure link we will send you

Check - in /out times: 

    Check - in: from 3pm*
    Check - out: Before 11am 
*Your villa may be available earlier. We will coordinate with you prior to arrival to organize the check-in time. 

Your rental price includes:

Water

 Electricity (Responsible usage)

 Towels & pool towels

 Bed linen

VAT

Final Cleaning:

    Final cleaning of the Villa is included for 7 nights or more.
    For short stays of 4-6 nights, the final cleaning isn’t included and there is a surcharge of 120€ per stay (150€ Villa Capuchina)
    For long stays of 10 nights or more, we include a mid-week clean with change of towels and bed linen free of charge.

Pets: 
Most of our Villas are pet friendly. It is essential that you check with our team and receive confirmation by Resort Villas Andalucia prior to booking. Once confirmed, you will be sent a pet addendum and there is a supplement of 10€/night  to be paid. 

Damage deposit:

48 hours prior to arrival, a damage deposit of €500 must be paid by bank card (€1000 for Villa Dalia & Buganvilla). The link to pay this deposit can be found in your booking confirmation. We will also send it again a week prior to your arriva. This deposit will be fully refunded within 24-72 hours after your departure, once we have thoroughly checked the villa and are satisfied that you have complied with the rental contract. Please note that the villas are inspected prior to your check-in to ensure that everything is in proper working order. We understand that accidents can happen, however we kindly ask that you inform us immediately if any damages or breakages occur during your stay. The cost of any such damages will be assessed, and any necessary deductions will be made from your deposit.

WIFI access

WIFI access is granted to you as a courtesy and is not part of the contract. The owner of this villa has tried his utmost to choose an installation that provides best internet access possible, but due to the rural situation, the signal might be weak or interrupted at times. For this reason, the internet access cannot be subject to complaints or compensation.

Power cuts

Brief power cuts can occur in this rural situation. A power cut may cause malfunction of hot water, air-condition or WIFI. In most cases, pushing the reset button of the devices solve the problem. If you encounter any further problems, please do not hesitate to contact us; we are here to help. Brief power or water cuts, visit of ants or disruption of TV signal due to strong winds are common problems for this region and cannot be subject to complaints or compensations. But please feel free to contact the Resort Villas Andalucia office, maybe we can help.

Electric cars

It is totally forbidden to recharge your electric car within the Villa facilities. There is a charging point at the Fairplay Hotel available as long as you use a service from the Hotel. (Golf, Spa, restaurants, cafeteria)

Damage / Technical problems

Contact Resort Villas Andalucias office immediately if you have caused damage to the furniture or installations. If you encounter any severe problems or malfunction of devices, please contact the Resort Villas Andalucia office. We will contact the owner for you. The owner must be given the opportunity to resolve any issue in a reasonable amount of time. Compensation payments will only be considered if no solution has been found and enjoyment of your holiday has suffered considerably. Any complaint must be expressed during your holiday. Complaints received after check-out cannot be accepted.

Pool maintenance

The garden and pool need attention during your stay. We will try our utmost to respect your privacy, but access needs to be granted to the gardener. If we need access to the house, we will try our best to contact you before hand.

Cancellation policy

If the tenant terminates the contract before the rental period starts and does not name a replacement that accepts the same terms, then the tenant is responsible for paying the following percentages of the rental price:

Cancellation penalty
61 days prior to arrival	30%
From 60 - 31 days:	50%
30-15 days:	75%
2 weeks prior to arrival:	95%

Cancellation must be requested by writing, we recommend you to have a travel insurance to cover possible penalties. 

Cancellation by the owner is only accepted if the motive for cancellation is absolutely inevitable. In this case, Resort Villas Andalucia will offer the client an alternative, equal accommodation. If no equal accommodation is available, a higher standard accommodation will be offered (at the owners expenses) or money will be returned to the client. Resort Villas Andalucia, S.L. can not be held responsible.

Cancellation of contract

Acting on behalf of the owner, Resort Villas Andalucia may dissolve the contract if the tenants repeatedly infringe the house rules. For example, loud noises, bringing pets without advising, using the house with more people than confirmed in the rental contract, damaging and misusing the property and inventory. In case we must dissoolve the contract, compensation will not be granted.

Early Departure

In case of early departure or late arrival, no refund can be granted

Upon check out

    Leave all keys on the dining table
    Close all doors and windows
    Turn off all lights and AC
    Leave the Villa clean and tidy
    Dishes cleaned
    Rubbish deposited in the nearby containers (Otherwise 25€ will be retained from your deposit)

The return of the security deposit will be returned once we have inspected the Villa. It is not necessary to wait for a person for inspection and approval prior to your departure.

Disclaimer

Neither Resort Villas Andalucia nor the owner can be held responsible for any accidents that may occur during your stay. Please pay special attention to the risks involved in using the pool or roof top terraces. Never leave your children unattended close to the pool or on the roof top terrace. A golf course is situated within the resort. Golf balls may stray so please be careful when using the garden or public areas.